Restaurants are excellent, staff are exceptional and location is superb for walking into Cancun. Pool and bar staff are consummate professionals as is the Conciege who organised great activities
Francis
juillet 2024
Myself and my husband stayed here for our 10 year anniversary and had the best time ever! For the moment we walked in, the customer service was top notch, we was greeted with a healthy Coconut drink along with a heated neck pillow whilst we sat and ran through all our details at reception. We arrived at the hotel way before check but they still allowed us to use all their facilities. I cannot fault this hotel it’s was 10/10 from the food to decor, entertainment. We are so grateful for our butler service. Thank you to Rosa and Eric for everything. We had flowers, chocolates and more. The white sandy beach in front of the hotel and the hotels pool is amazing and slightly warm. I could go on and on how good this place is.
Leanne
avril 2024
Beautiful property, modern finishes, and great pools. the outside is currently under construction however, the rest of the property was extremely beautiful. I really enjoyed how clean they kept the beach.
Laura
août 2024
The service is amazing! Every single employee goes out of their way to offer the best experience. You can tell the staff is very well-trained. The beds are comfortable, and the included Spa hydrotherapy was very relaxing. Love the view from the main pool. The French restaurant Lumière was by far our favorite. Each dish was impressive and delicious.
D
juin 2024
Smelled amazing. Clean and pretty pool
Greg
février 2024
Absolutely FANTASTIC experience! The food, the service, the facilities - everything exceeded my expectations. Loved every second
Hanan
juillet 2022
Room was very comfortable. Dehumidifier would be nicer. Butlers, Luis, Juan and the other young man I cannot recall his name(Gustavo?) were so very helpful. Also, the concierge at first floor has guided us through COVID test process. Breakfast is excellent with more than ample varieties of choices. Concierge there, remembered our name after only one visit. We appreciate that. Yama was a bit disappointing, not quite Japanese. Wait staff were great. Blanc breakfast, Amy, Fernando, Manuel were really nice to us. We loved pizza at Terraza staffed by good people like Hilario and Lizandro. Accidentally a beer glass was broken one day, the reaction and handling of the incident was impeccably excellent. Everytime we visit, we enjoy Lumiere and Bella the most. Servers are great, especially Enrique and Sarain(? not sure of spelling).
Jeff
mai 2022
This was the best hotel we've ever stayed in, we loved every detail of it from the beautiful beach through to the espresso&chocolate bar to their phone application which you can use to order anything to your room. Special thanks to the staff and a supervisor lady Marianah, who made our honeymoon unforgettable. They pay a lot of attention to their guests and their requests.
Soydora
mai 2024
Basically everything. It's not 10/10 exceptional, you will be able to find some minor nit-picks if you really want to most likely, for example - restaurants are perfectly fine. Exceptional, surprising? No. Perfectly fine. But overall - it was absolutely wonderful. Exactly what we wanted and needed.
Maxim
novembre 2023
Clean, modern, location was great, food choices and quality were delicious and the butler service was outstanding. Good gym and beautiful spa facilities
Roxanna
janvier 2024